After-Hours Triage Board.
An app idea for home health agencies.
A lightweight log for after-hours patient calls that captures what was asked, who handled it and whether follow-up happened.
What the search found
- Who pays
- Home health agency owners and the clinical manager who owns the on-call schedule
- The problem
- After-hours calls land on personal phones and get written on paper or sent as texts, so nobody can see patterns or prove follow-up. Staff complain about being called constantly after hours with no record of it.
- The gap
- The triage products found are nurse triage services and protocol software that replace or guide the nurse. None is a simple internal log for agencies that keep after-hours calls in house and just need a record and follow-up tracking.
- Already out there
- IntellaTriage intellatriage.com
Outsourced after-hours triage service for hospice and home health. It replaces the agency's own on-call, so it does not serve agencies keeping calls in house.
- ClearTriage cleartriage.com
Telephone triage protocol software priced per triage nurse, with after hours pricing. Built for protocol-driven nurse triage, not a simple call log.
- TriageLogic triagelogic.com
Nurse triage on-call telehealth service. Again a service that handles the call, not a log for calls the agency handles itself.
- IntellaTriage intellatriage.com
- People asking for it
- Home health constantly calling me after hours reddit.com
Aide describes the agency calling constantly after hours, including while with a client.
- Home health OTs, how do you handle boundaries reddit.com
Therapist keeps the phone in the basement after hours and sets voicemail expectations to manage the calls.
- Does anyone else think home health is mostly a waste of time reddit.com
Family member called one night and could not reach anyone when they were told to call first.
- Home health constantly calling me after hours reddit.com
- The big assumption
- That agencies will adopt a separate log instead of telling staff to keep using texts and paper, because the log adds work for the on-call nurse.
- Test it this week
- Ask three agencies for last month's after-hours call records, however they are kept, and see whether a log would have answered a question they actually had.
Check your own market first.
This idea was checked for home health agencies in general. Your city, your contacts and your buyers change what is open. Run the free search to see the gaps that fit you, or book a call to talk it through.
More ideas for home health agencies
From the same search. See the full report, including the ideas we dropped because they already exist.
- Gap found
OASIS-E Review Assistant
An AI tool that reviews OASIS-E assessments before submission and flags the documentation mismatches that cause survey deficiencies and denials.